← All work
Support ticketing · SaaS
Ticketing
for 1ClickTech
Requests come in, get a priority and an owner, and move to resolved without getting lost.
Interactive demo · try it
demo / service-deskLIVE DEMO · SAMPLE DATA
Every ticket against the SLA clock
What's inside.
A live queue where every SLA timer is actually ticking. Paste a ticket into the triage to see intent, priority, routing and a suggested fix, then resolve it and watch the metrics move.
01
Live SLA countdowns with breach-risk colouring
02
AI triage: intent, priority, team and confidence
03
Tier-1 deflection with knowledge-base answers
04
Ticket timeline with full audit trail
05
Volume, MTTR and SLA analytics by priority
06
PagerDuty, Slack and Jira bridges
Integrations
- PagerDuty
- Jira
- Slack
- Teams
- Datadog
Built for
Internal IT, SecOps, facilities and HR help desks
Problem
Requests arrive by email and chat, lose their owner, and nobody sees which are about to miss their deadline until they already have.
What I built
A ticketing management system on Next.js, React and TypeScript.
Stack
- Next.js
- React
- TypeScript